FAQ Devices

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What devices are supported?

See our list of Supported Devices


What platforms are supported for devices?

Device Playback is supported on all Intel-based Mac OSX and Windows operating systems. Devices is not supported on Linux operating systems or on PowerPC-based Macintosh.

  • Not sure if your Mac is PowerPC? Open "About Vuze" from the Vuze menu, and check the "System" area in the bottom right. The line that starts "Mac OS X" will have "ppc" at the end on PowerPC Macs.

Devices does not show up in my left pane

On Windows, see if Vuze is setup properly in your firewall Windows_Firewall

See also FAQ_Devices#What_platforms_are_supported_for_devices.3F

How do I control whether my content is converted for my device?

Vuze will make a best effort to determine whether your content can play on your device already or needs to be converted first.  But if you set your "user proficiency" setting to "Intermediate" or "Advanced" (Tools menu, Options -> select Mode) then the "format conversion" dialog will include additional options to control the content transcoding.


The burn process appears to hang

Converting and Burning a DVD may take several hours to complete. If the icon next to the progress bar is spinning, the burn process is running normally and is not hung.


Content conversion is taking a long time but the conversion isn't even using all of my CPU

If you have multiple CPUs or multiple cores, you can control the number of threads (and thereby increase the amount of CPU being used for the conversion) in the Vuze options.  Select Plugins > Vuze Transcoder and change the option "Threads to use for transcoding"


I checked the "Remember this setting" for the conversion setting and now I want to make a different selection. How do I get the selection dialog back?

Right-click on the device entry under Devices (on the Mac hold the "control" key down while you click on it) to get the "advanced options" context menu.  Under "Default Profile" select "Ask every time".


My video is being converted to 480x320. How do I increase the resolution of the video copied to my device?

Undetected phones and HTC phones will default to 480x320.

If you know your phone's display resolution, you can tell Vuze to transcode to a higher resolution by right clicking on the device, selecting "Default Profile" and choosing the resolution that matches your device.

HTCProfiles.PNG

How do I automatically convert content for a device

You can do this by using categories. First of all enable categories by right-clicking on a download and selecting the 'Assign Category' menu item. Then select the 'Add Category' option and enter a name for your category. You will notice that at the top of the Library view, under the filter box, some buttons appear - these are the category buttons. You can right-click on these to set properties. One such property is the 'Auto-Device' property - select this and navigate through the menu hierarchy to the device and transcode profile you want all downloads in that category to be transcoded to.

If you really want to play around here you will notice that you can assign categories to subscriptions - you can use this to, for example, have all downloads that come from a subscription auto-converted as desired. You could even set up your own subscriptions using the 'Local RSS' feature and create a feed from your transcoded files to share with your friends...

[Note: to set this up for all downloads use the built in 'unassigned' category (you'll need to create a dummy category to get the button to be shown). There is a bug in builds prior to 4.5.1.1_B10 that prevents newly added downloads from being processed correctly so you'll need to update to this version or higher]


What is the Device Playback entry in my left navigation pane?

Starting with version 4.2, Vuze has support for taking the video content you download using Vuze and preparing it to be played back on your TV and other playback devices. In the 4.2 release, Vuze supports watching your content using your Xbox 360, your PlayStation 3, or any of the video devices that you manage with ITunes.


Can I watch content on my PS3 or Xbox 360 if my laptop is connected via WiFi?

For the PS3 and the Xbox 360, Vuze is acting as a Media Server that you can discover from the device's interface. Because the PS3 or the Xbox 360 is reading the content from the computer running Vuze, your playback experience will be impacted by the quality and speed of the network between your computer and your device. If you are planning to run in this configuration, you may get a better playback experience by selecting "SD" in the "Media Conversion" options.


How do I get content to my device?

Once your device is listed in the left navigation pane under the Devices entry, you can make content available on your device by selecting it in My Library and pressing the "Convert" button in the toolbar, or by simply dragging it and dropping it onto the "Devices" entry or on the actual device entry. You can also drag and drop content from anywhere on your computer (using Windows Explorer, for example) to the Device tab.

For iTunes, Vuze will launch iTunes when the conversion is complete and will push the content into your iTunes Library. From there you can transfer it to your Apple device.

For Xbox 360 or the PS3, while your Vuze is running, navigate to the Vuze media server to view your content.

Can I stream content to my iPad/Kindle Fire/etc?

Rather than copying content to your device for playback you can access it via any web browser via the currently very basic 'Local RSS Feeds' feature. To do this the easiest way is enable 'Pairing' (Tools->Options->Connection->Pairing), enable 'Local RSS' (Tools->Options->Local RSS etc) then click on your device in the sidebar and select 'Publish RSS Feed'. Then go to your device and browse to

http://remote.vuze.com/?sid=rss


You want to follow the 'html' links to navigate to your content for playback.

If you want to do this from outside your home network you will also need to enable the 'map content port via UPnP' option in Tools->Options->Plugins->Media Server (or manually open the port) and set the Media Server content port to a specific value rather than leaving it as 0 (0 means random)

Can I organize content shown on my device into folders?

Some devices support folders so that instead of one huge list of files being displayed you can structure your content to make navigation simpler. TO do this for your Vuze content you need to use 'Categories' (and, coming soon, Tags as well).

  • First you need to enable this feature via Tools->Options->Plugins->Media Server: create folders for categories
  • Next apply categories to your content by right-clicking on it and selecting 'assign category'

What do you mean by "share anonymous device statistics"?

Why is Vuze collecting statistics about device usage? To be honest, adding device support to Vuze is a complex undertaking. That's why we're launching it as a "beta" in the first place, and frankly, we need your help in order to get it right. By using the feature and providing us with feedback you can help us make this feature really amazing. But by letting us collect statistics about what is being used and how well it's working, without any effort on your part you're providing us with some of the most important information we need to fix problems and improve our calculations

We are constantly striving to improve the Vuze Platform and the Vuze user experience. Learning more about how you use Vuze, particularly new features, helps us decide what to fix, what to build and how to prioritize future improvements.

What data would Vuze be collecting about my device usage? We intend to gather information on how many users ”turn on” support for supported devices, which devices are the most widely used, and whether our file conversion process is working at its best. We will not be gathering any data regarding particular content users may be watching or downloading, or the sources of such content.

How does Vuze actually collect anonymous statistics? At different points while using the Devices features -- for example, when you drag a piece of content to a specific device, or when Vuze calculates whether or not the content needs to be converted to play back on that device – your Vuze application will make a “web call” to vuze.com and communicate to us statistics of which features are getting the most use.

What will happen if I choose not to let Vuze collect anonymous statistics? If you choose to disable the collection of device statistics, we won't make those tracking web calls. All other device functionality will continue to be fully available. Of course, this also means that information rearding your use of features and other information that could be used to improve the product will not be included in our data collection, and therefore will not be considered by us in making future product development decisions.


Where can I get more information about playing video on my PS3?

Check the PlayStation knowledge base at Playstation support


Where can I get more information about playing video on my Xbox 360?

Check out the Xbox knowledge base at XBox support


I upgraded iTunes and now I can't see it in Vuze

On windows, if you upgrade iTunes, after you restart your computer you may have to launch iTunes at least once for Vuze to be able to see it. This is due to how Apple does its upgrade process.


iTunes does not appear under Devices in the left nav even though iTunes is installed

This sometimes happens under Windows, and can usually be resolved by simply re-installing the latest version of iTunes.

Content doesn't stream over my wireless well

Streaming over wireless may be problematic because typically your bandwidth will be more limited, more susceptible to other network traffic causing interruptions or jerkiness in playback, etc. If you are having difficulty playing content over your wireless connection, try reconverting the content using the SD profile instead of the HD profile.

Why am I getting Transcode failures?

When a device doesn't directly support a video file format it needs to be transcoded from the original format into one the device can handle. This process can fail for a number of reasons:

No video stream found - the transcode operation needs to identify the format of the original video stream, if this can't be done you will get this error.

In all cases you can check the transcoder log file for more information. You can see this within Vuze by going to Tools->Plugins->Log Views->Vuze Transcoder, or check the VuzeTranscoder_1.2/log files in the 'logs' directory of the Configuration_directory