FAQ HD Player

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I already have Windows Media Player, QuickTime, VLC, and believe it or not, RealPlayer. What’s so great about Vuze’s HD Player?

Well, we’re glad you asked! One of the least promoted new features in Vuze is also one of the coolest new features in Vuze. We completely rewrote the book on HD media playback with the latest Vuze HD media player. Well, maybe we didn’t rewrite the book, but we certainly rewrote the code that powers HD Player in Vuze 4.4 and later.

The latest release of Vuze now includes a completely new, totally rewritten media player that excels at playing all of the video formats you are likely to come across(.avi .flv .flc .mp4 .divx .h264 .mkv .mov .mp2 .m4v .mp3 .aac)

No more having to pick a media player based on the type of file you downloaded. Forget about fiddling with multiple codecs or niche tools like Perian, Flip4Mac, MPlayer OSX… Just download a video, press Play, and sit back. Vuze will take care of the rest.

I don’t speak English (French/Italian/Swahili). Does Vuze support subtitles or alternate languages?

You bet it does. Open a video file in Vuze’s built-in HD Player. Notice the second icon from the right on the control bar? The one that looks like a Closed-Captioned symbol or a small TV with a fin on the bottom? That’s the Languages Menu. Click that icon, and you will see two different menu items:

Subtitles – here you can turn subtitles on or off, import them from an external file (such as .srt, .sub, etc.), or open them from OpenSubtitles.org. If you downloaded a video file that doesn’t have subtitles, it’s possible that OpenSubtitles.org has them. When you select this option, Vuze sends information to their server that allows them to match your video file with any available subtitles. If they exist, you will see them in the submenu listed by language. Selecting one of these languages will immediately add the subtitles to the video. You can change the language on the fly by accessing the menu again. Audio – if the video contains multiple audio streams (for languages other than the native language the video was originally encoded with) you will also see the Audio menu enabled. Similar to OpenSubtitles.org, if you select this option you will be presented with a list of the additional languages available in the media file. Select one of those languages to change the playback language.


How come there are no languages listed under the OpenSubtitles.org menu?

Not all videos have subtitles available. Many common videos have subtitles in more languages than you knew existed. Tagalog anyone? (It’s a Filipino language, FYI). OpenSubtitles.org is an open source initiative and is driven by users willing to provide written translations in specific formats for a given language. Not all videos have the same subtitles available. Some have many, while others have none. It’s just the luck of the draw. In general, though, the more common and popular a video is, the more likely it will have subtitles in the language you desire.

Unfortunately, there are no subtitles available for this FAQ, so if you don’t speak English, well, congratulations on making it this far!

Why is the “Audio” menu item in the Language menu grayed out?

This means that there is no alternate audio track for that file. Most video files only have a single audio track corresponding to a single playback language. As with subtitles, the more popular a video file is, the more likely it is to have additional language tracks embedded which will appear in this menu. If you do come across one of these video files, selecting a different language in the Audio menu will play back the video in the respective language.


There is no video when playing a video with the Vuze Media Player

In most cases, you can change the Video Output Mode of the Embedded Media Player settings to use directx. To do that, just launch Vuze and go to the Tools menu: Options, then Plugins (double-click Plugins to open it up) Select the Embedded Media Player entry below the Plugins in the left sidebar and switch the Video Output Mode from default to directx. Click Apply then restart Vuze and try playing the video again.


Where is the video I just downloaded? I can't find it.

You can find the file by clicking on the activity or downloads tab on the dashboard.

The video won't play back correctly! How can I view the video?

If you are having difficulty viewing the video, check your media player software to make sure you have the most current version.

Some other common sources of problems include trying to view the video on a secondary monitor. (Some players, including the Vuze player, do not support additional monitors that may be connected to your computer for all video types.) Also, you can try different video output options for the Vuze player. Go to the Options dialogue (Tools menu | Options, on Windows, or Vuze menu | Preferences, on Mac), expand the Plug-ins entry in the tree on the left, and select Embedded Media Player. Note down what option is currently selected under Video Output Mode, so you can restore that value when you're done experimenting, and try the other options. Select an option, press the Close button, close the player (if it is open), and try re-opening it with the same content.

If you are still having problems, check the support forums. We can only provide support for content obtained from the Vuze HD Network.


I can't get the video to launch. How do I fix this?

Vuze allows users to use various media players to view videos, with Quicktime and Windows Media Player being the most popular. If you are having difficulty viewing the video, check your media player software to make sure you have the most current version.

Purchased content must be played with Windows Media Player. Additionally, you can visit the Vuze Community Wiki page on Playback for help playing other formats. If you are still having problems, you can contact us.


I cannot play the file I just downloaded.

Make sure to look at the "System Requirements" section on every content detail page to see the recommended media player software.

If you are still having difficulty viewing the video, check your media player software to make sure you have the most current version.


There is no video when playing a video with the Vuze Media Player

In most cases, you can change the Video Output Mode of the Embedded Media Player settings to use directx. To do that, just launch Vuze and go to the Tools menu: Options, then Plugins (double-click Plugins to open it up) Select the Embedded Media Player entry below the Plugins in the left sidebar and switch the Video Output Mode from default to directx. Click Apply then restart Vuze and try playing the video again.

I want to use the Vuze HD Player but it keeps opening a different one

If the HD Player plugin becomes corrupted for some reason, Vuze will switch to using your computer's default player (e.g. quicktime, VLC). One indication that such a corruption has occurred is a yellow warning triangle being displayed at the right of the status bar on startup - clicking on it will show the warning text and this will mention something about 'plugin azemp'.

To re-install the HD player close Vuze and use Explorer (Windows) or Finder (Mac) to the Configuration_directory. Look in the 'plugins' folder for a sub-folder called "azemp". Delete this folder and restart Vuze. The plugin should re-install.

The player won't install

If the player doesn't install, and you get the message "Can't read 'plugin.properties' for plugin 'azemp'" appearing as a warning on startup (see the bottom right of the Vuze window for a warning triangle) then you have a broken player plugin installation.

The first way to try and fix this is to go to the Plugin Uninstallation wizard (Tools->Options->Plugins->Uninstallation Wizard) and check the box next to the 'Embedded Media Player' plugin. Continue through the process to unistall the plugin, then restart Vuze and try to play something (which should re-install the plugin)

If this doesn't work then you will need to manually uninstall the plugin. There are two places that plugins can be installed, per-user and shared. The per-user plugins are located in the Configuration Directory, see the 'plugins' folder. The shared plugin directory is in your Vuze installation directory. Both of these can be located by going to Tools->Options->Plugins and looking for the two links at the top of the options panel.

You will need to find the folders, then close Vuze. Look for a folder named 'azemp' in either of the plugin directories and delete them. Now restart Vuze and proceed as before to install the player.